Being the proud owner of a Blackberry is fun, but you may want to learn a few things to troubleshoot your BB yourself.
The first troubleshooting tip that every BB owner should know seems simple enough but can often be overlooked.
If your BB is having a problem the first thing you might want to try is resetting it. You can do this by removing the battery, waiting 30 seconds and reinserting it.
Here is a link to the Blackberry Technical Solution Center
Which is a Vast Knowledge base with tons of tutorials, support, and useful links to get your BB back up and running. As always don't forget to post any problems you may have here on BRS so we can help you.